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Background
TMI is a Greece based company, that operates as a network to franchise
training companies on a global scale. Company representatives meet every
six months to share “Know How”.
Although
they are a close knit organisation, business information is not shared
freely and useful contacts are often coveted. Mundial Consulting was
employed in 2006 to deliver a project that would open up this
information from within and tackle the problem.
Intervention Delivered
Mundial Consulting developed the International Client Partnership (ICP)
database to collate and publish international account information. This
documented TMI’s contacts, sales knowledge and client feedback, to
promote cross border projects and encourage key developing countries to
approach opportunities with the support of assured client knowledge and
testimony.
An initial pilot with five partner countries, including structured
feedback, formed the basis for implementing an effective project.
Mundial Consulting did the following to develop the ICP database:
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Analysed and grouped relevant client information |
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Created user-friendly database interface |
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Obtained client testimony, produced case studies and collated
report based on completed evaluations |
Results Achieved
The database was delivered on time and within budget, with the
completion of 16 case studies and 11 evaluations.
By publishing the ICP database on the TMI world portal in the future,
member countries will be able to access and update the information
remotely.
Web Site
www.tmi.co.uk
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Case Study in PDF |
