Concluding in April 2019, Mundial Consultants completed the design and implementation of a new agile office environment on behalf of international insurance broker Axis Capital. Located in Atlanta, New York and London a programme of moves and consolidations was undertaken over a period of 18 months including moving into the new Scalpel Building within the city of London as its anchor tenant.

As part of Digicel’s digital transformation programme, Mundial Consultants provided technical and UX design consultancy to deliver contact centre upgrades in 13 territories within the Carribean, Central and South America. Working in each country individually and across 8 different languages and dialects, Mundial designed and delivered a single multi lingual contact centre integrated with a new CRM solution. The benefits of this solution ensured millions of users across the region had access to self service functionality and improved customer services.